Insights

Perspectives on data, AI and agents, industry by industry.

69 points of view from our industry teams — filter by industry or topic, or search. Figures in each article are sourced or labelled.

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Banking Article · Banking industry trends8 min read2026-09-24

After the rate peak: deposits, margins and the fight for the primary relationship

The easing cycle is over almost before it finished, and rates are rising again. The lesson of the past three years is that margin is now earned customer by customer, and that the primary relationship is the only deposit franchise worth defending.

20%of US retail bank customers moved money away from their primary bank in the past three months, up from 17%
Retail & consumer Point of view · Route to market6 min read2026-09-24

Past the distributor: making secondary sales visible in India's general trade

FMCG makers know what they ship to distributors. What sells on to millions of kirana stores arrives late, in a dozen formats, and is argued about at month-end. Joining distributor, outlet and claim data into one governed record changes what a sales team can do on Monday morning.

3sales layers — primary, secondary and tertiary — that have to describe the same product, outlet and price
GCCs & IT services Point of view · GCCs in India6 min read2026-09-24

From cost centre to capability centre: what India's GCCs have to prove next

Parents no longer judge their India centres on headcount and rate cards. They want outcomes they can see — products owned, controls that hold, AI that pays back. That shift is as much a data problem as a talent one.

Banking Article · Banking industry trends8 min read2026-09-17

Embedded finance after Synapse: the sponsor bank's balance sheet is the product

Embedded finance keeps growing, but the US sponsor-bank enforcement wave showed that when a partnership fails, the bank's ledger and licence are what customers fall back on. The winners will be banks that can prove, every day, whose money is where.

$265min deposits frozen across more than 100,000 consumer accounts when the BaaS middleware provider Synapse collapsed
Banking Report · Banking industry trends9 min read2026-09-15

Record profits, sceptical markets: the state of global banking in 2026

Banks earned more in 2025 than any industry on earth, yet investors still price them at the bottom of the league. The next leg of returns will come from productivity and precision, not balance-sheet heft.

$1.3tnglobal banking net income in 2025, up 7% on 2024's record
Banking Article · Banking industry trends8 min read2026-09-10

From open banking to open finance: who pays for the pipes, and who captures the value

Data-sharing regimes are widening from payment accounts to savings, pensions and insurance, but the rules are moving at very different speeds. The economics of access, not the APIs themselves, will decide who wins.

13%of the 1.89 billion aggregator data requests a large US bank received in June 2025 were initiated by a customer in the moment
Retail & consumer Point of view · Route to market5 min read2026-08-27

Quick commerce, marketplaces and ONDC: availability is now managed by city and by hour

The same SKU now sells through dark stores, marketplaces, ONDC and the brand's own app — each with its own price, content and stock. Brands that treat each platform as a separate report lose sales in the gaps between them.

3gaps — availability, content and price — that need one daily view by SKU and city
Banking Article · Banking industry trends8 min read2026-08-25

Who pays for a scam? Reimbursement, verification and the end of the bank-only defence

The UK's mandatory reimbursement regime is two years old, the EU has made payee verification universal for euro payments and Australia is legislating shared duties for banks, telcos and platforms. The evidence so far: shifting liability changes behaviour, but banks cannot stop scams alone.

£576.4mlost to authorised push payment fraud in the UK in 2025, up 19% on 2024
Banking Article · Banking industry trends9 min read2026-08-18

Money in motion: real-time rails, stablecoins and tokenised deposits are rewiring payments

Payments revenue growth is slowing just as the rails underneath are being rebuilt. Instant account-to-account payments are becoming the default in much of Asia and Latin America, digital money is moving from trading to treasury, and banks must decide which layer they intend to own.

~7%of the $62tn in annual stablecoin transfers reflects real economic activity
Manufacturing Point of view · Trading & distribution6 min read2026-08-14

Visibility stops at the distributor. Join primary and secondary sales to see past it

Manufacturers and trading houses sell through distributors and dealers, but primary sales live in SAP and secondary sales in a distributor management system. Until the two are joined on one golden record, schemes leak, stock is invisible and channel profitability is guesswork.

6value-chain stages, plan to finance, in one layered model we built on SAP plus a distributor management system
Logistics & supply chain Point of view · Trade lanes & visibility5 min read2026-08-12

Shippers should hear about a delay first: building visibility on governed data

Shippers judge logistics providers by how early they hear bad news. A self-service platform and proactive alerts only work if every provider's milestones land in one governed record.