“Network, care and billing each hold a fragment of the subscriber.”
SCIKIQOne governed subscriber 360 across network, care and billing.
Industry · Telecom
Turn network, billing and CRM data into one live view
Unify network telemetry, CDRs, billing and CRM into one governed view — then explain why churn, ARPU or NPS moved, and act on it before the subscriber leaves.
01Where it hurts
The questions care and network teams can't join up
Network sees cells, care sees tickets, finance sees bills — and the subscriber falls through the gap. SCIKIQ joins them into one governed answer, then acts.
“We see churn in the report, not the signal that predicts it.”
SCIKIQChurn propensity from experience + billing; a save agent acts early.
“Usage and billing quietly disagree and revenue leaks.”
SCIKIQUsage-to-billing mismatches surface; an agent opens a correction.
“The customer tells us the cell is down before our systems do.”
SCIKIQNetwork degradation maps to the affected base and notifies proactively.
“Faults breach SLA while the right engineer sits idle.”
SCIKIQA dispatch agent sends the nearest engineer with the right parts.
“NPS drops and no one can point to the cause.”
SCIKIQNPS traced to cells, tickets and billing events in the graph.
Three kinds of data, one governed graph — SCIKIQ fuses live IIoT signals, systems of record, and the documents in between.
Network telemetry
live signals & telemetry
Cell-site KPIsNetwork probesDevice signalsCDR event streamsIoT SIM data
Structured
systems of record
CRMBilling & ratingProvisioningPlans & offersTicketing
Unstructured
text, images, audio
Call-centre transcriptsComplaint emailsChat logsField engineer notesCoverage maps
One governed 360 & knowledge graphfused, contextualised and AI-ready
02The four layers
Four layers. Each answers a harder question.
Enterprise 360 tells you what happened. The knowledge graph tells you why. The copilot explains it in plain language. The agent factory does something about it — on your telecom data.
01
Layer 1 · Enterprise 360
What is happening?
Unify subscriber, network, usage and billing data into one real-time view — so care, network and revenue teams work from the same subscriber and the same cell.
OutcomeExperience & revenue
02
Layer 2 · Knowledge Graph
Why is it happening?
Trace the relationships between subscribers, cells, sessions and bills to find why churn or leakage moved — and show exactly which system each fact came from.
OutcomeRoot cause & assurance
03
Layer 3 · AI Copilot
Tell me, in plain language
Let a care or revenue lead ask in plain language — answered from governed data joining network, billing and CRM, not three dashboards.
OutcomeCompetitive advantage
04
Layer 4 · Agent Factory
Don’t just tell me — fix it
Turn answers into action. Agents save at-risk subscribers, recover leaked revenue, turn network faults into proactive care and dispatch field crews — all logged.
OutcomeRevenue & churn protection
03The outcome
What operators get
One governed view across network, care and revenue.
Subscriber 360Network, care and billing in one view
LowerChurn and revenue leakage
ProactiveCare from network signals
WeeksTo deploy across your stack
04Skill your team
The engineers who deploy this
SCIKIQ Certified Data and AI Engineer runs a specialisation for this sector — the same value chain, data landscape and constraints as this page, taught as hands-on labs with timed assessments and two end-to-end capstones.
Which subscriber are you about to lose without knowing why?
We would love to think through it with you — no pitch, no form maze.
Frequently asked questions
How does SCIKIQ reduce churn in telecom?
It resolves subscriber, network and care data into one governed 360 view, so churn signals combine network experience with billing and care history. Agents then trigger save actions while the signal is still current.
Can SCIKIQ connect network and customer-care data?
Yes. That network-to-care link is one of the main use cases: the knowledge graph encodes how cells, services, subscribers and tickets relate, which is what lets a copilot answer why a region's experience dropped.
Does SCIKIQ support revenue assurance?
Agents reconcile usage, rating and billing across systems continuously and flag leakage, with every reconciliation logged and traceable back to source records.