“Our SLA dashboard is green every month and the client still escalates. I can't show which number is real.”
SCIKIQTrue SLA performance recalculated from every pause and closure, with lineage to each ticket and clock.
Industry · GCCs & IT Services
Run the centre on SLAs you can prove
Unify ITSM, CMDB, logs, HRMS, identity and ERP data across every tool the parent handed you into one governed view — then let SCIKIQ explain what moved, why, and act on it, with a named approver on anything that touches access, production or a ledger.
01Why now
02Where it hurts
The things your delivery heads actually say
Every one of these is a real question a capability centre could not answer from its own data. SCIKIQ turns each into a governed answer — and an action.
“Most of my L1 day goes on reading, re-routing and finding the duplicate. The fix is the easy part.”
SCIKIQClassification, routing and duplicate detection; an agent drafts the triage and the engineer approves.
“The same outage comes back every fortnight under a new ticket number.”
SCIKIQThe graph clusters recurring incidents by service, CI and change, and turns them into problem records.
“A leaver's account was still active after exit — and the auditor found it before we did.”
SCIKIQHRMS leavers reconciled against the directory daily; revocations go out after a named owner signs off.
“Twelve entities, three ERPs, and the variance commentary still gets written at midnight on day five.”
SCIKIQAuto-matching across entities and AI-drafted commentary; controllers approve, with lineage to consolidation.
“Head office asks what the centre is worth beyond headcount, and I answer with a slide.”
SCIKIQA GCC value scorecard — cost, capability and outcomes — tracked from business case to realised benefit.
Three kinds of data, one governed graph — SCIKIQ fuses live IIoT signals, systems of record, and the documents in between.
Telemetry & events
live signals & telemetry
Monitoring & observability alertsLogs & eventsCloud billing & usageCapacity & performance metricsCI/CD pipeline runs
Structured
systems of record
ITSM tickets & SLA clocksCMDB & service mapsIdentity & directory dataHRMS joiner / mover / leaverERP ledgers (SAP, Oracle)
Unstructured
text, images, audio
Ticket comments, chat & email requestsKnowledge base & runbooksClient contract & SLA termsVendor invoicesAudit findings & policy registers
One governed 360 & knowledge graphfused, contextualised and AI-ready
03The four layers
Four layers. Each answers a harder question.
Enterprise 360 tells you what happened. The knowledge graph tells you why. The copilot explains it in plain language. The agent factory does something about it — on your gccs & it services data.
01
Layer 1 · Enterprise 360
What is happening?
Unify tickets, alerts, changes, access, people and ledger data across every inherited ITSM tool, monitoring stack, ERP and HRMS into one real-time view — so the delivery head, the client and the parent work from the same SLA.
OutcomeService-delivery control
02
Layer 2 · Knowledge Graph
Why is it happening?
Trace the relationships between tickets, services, configuration items, changes, engineers, identities and contracts to find the root cause behind a number that moved — with the exact source of every fact.
OutcomeRoot cause & control evidence
03
Layer 3 · AI Copilot
Tell me, in plain language
Let a delivery head, CISO or controller ask about SLAs, access or the close in plain language — answered from governed data with full lineage, not a spreadsheet export.
OutcomeFaster, defensible decisions
04
Layer 4 · Agent Factory
Don’t just tell me — fix it
Turn answers into action. Agents triage tickets, provision access, test controls and draft the close — autonomy limits on each, a named approver on anything that touches access, production or a ledger, and every step in the execution log.
OutcomeCapacity & control assurance
04Where it pays back
Domain by domain: the data each part of the business runs on, what SCIKIQ does there, and the accelerators and agents that are already built.
05The outcome
What capability centres get
A governed foundation for IT, shared services and the AI CoE.
Service 360Tickets, assets, changes and SLAs in one view
EarlierWarning on SLA risk and anomalies
AllData tested for IT controls, not a sample
WeeksTo a governed foundation
Which of those sounds like your Monday stand-up?
We would love to think through it with you — no pitch, no form maze.
Frequently asked questions
How does SCIKIQ help a GCC prove its SLAs?
It unifies ITSM, monitoring, access and finance data into one governed view, so every SLA figure traces back to the tickets and events behind it, and every exception is visible.
Can SCIKIQ reduce service-desk volume?
Yes. Agents triage and route tickets, link repeat incidents to their root cause and prepare fixes, with people approving changes and every step logged.
Does SCIKIQ support shared-services finance and access governance?
Yes. Close and reconciliation agents and access-provisioning checks run on the same governed layer, so finance and security teams share one set of numbers.