Written answer
One specific question, answered in writing by the right expert. Best for “how does SCIKIQ handle…” questions and quick checks.
My SCIKIQ · Ask an expert
Ask a
Ask a
SCIKIQ expert
Put a question to the architects, engineers and delivery leads who build and run the platform. Get a written answer, a 30-minute call, or a guidance session that reviews your design or plan. Every request and every reply is kept in My SCIKIQ.
01Three ways to ask
Pick the format that fits the question
A narrow question needs a written answer. A decision needs a conversation. A design needs someone to look at it with you.
Expert call
A video or phone call on up to three related questions, with the expert who covers the topic. Best for choosing between options. Book a free slot yourself, or suggest times.
Guidance session
A working review of your architecture, data model, rollout plan or business case. Share the material beforehand so the time goes on the decision.
02Your request
What would you like to ask?
Specific questions get specific answers. Say what you are deciding and what you have already tried.
03Who answers
Routed to the person who covers it
Each topic goes to the team that builds or delivers that part of the platform.
| Topic | Answered by | A good question looks like |
|---|---|---|
| Platform and architecture | Solution architects | Which layers do we need for a first domain, and where does SCIKIQ sit next to our lakehouse? |
| Data modelling and semantics | Modelling and ontology leads | Should supplier and customer share one party entity in our model? |
| Governance and data quality | Governance specialists | How do we take a quality rule from a steward decision to a running check? |
| Integration and SAP | Integration engineers | How do we extract from SAP ECC without touching the production system? |
| Agentic AI and copilots | AI engineers | How does an agent get least-privilege access to finance data? |
| Implementation and delivery | Delivery leads | What has to be true before the first phase is allowed to start? |
| Academy and certification | The Academy team | Which academy should a data engineer at a partner take first? |
| Partner program and deals | The partner team | Who should lead this opportunity, and what evidence does the registration need? |
| Commercial and licensing | The commercial team | How is SCIKIQ licensed for a phased rollout across business units? |
04How it works
From question to answer, on the record
01
Ask
Pick the format and the topic, and write up to three specific questions. Add the page you were reading.
02
Routed
The request goes to the expert who covers the topic, who may ask for context first.
03
Confirmed
Book a free slot with the expert directly, or give your times and the team confirms one. Add it to your calendar in one click.
04
On the record
The written answer or the session notes appear against the request in My SCIKIQ.
Frequently asked questions
Who can ask a SCIKIQ expert a question?
Customers, partners and Academy learners. Give your work email, choose a format and a topic, and write up to three specific questions.
What is the difference between an expert call and a guidance session?
An expert call is 30 minutes on up to three related questions. A guidance session is 50 minutes reviewing your own material, such as an architecture, a data model, a rollout plan or a business case, which you share beforehand.
How is the time agreed?
For topics with published expert hours you book a free slot yourself and it is confirmed straight away, with the meeting link and a calendar file. Otherwise you give up to three times that suit you, in your own time zone, and the SCIKIQ team confirms one by email.
Can I move or cancel a session?
Yes. Cancel the request in My SCIKIQ, which frees the slot for someone else, and book another time.
Where do I see the answer?
In My SCIKIQ, against the request: its status, the expert assigned, the time agreed, and the written answer or the session notes.