69 points of view from our industry teams — filter by industry or topic, or search. Figures in each article are sourced or labelled.
The best use of AI in claims today is the work around the decision: intake, documents, status and evidence. Coverage, settlement and fraud referrals should stay with people who can be held accountable for them.
IFRS 17 asks for contract-level data, grouped and measured consistently, with a trail from source to the reported number. The insurers that move fastest treat that trail as a reusable data product, not a reporting project.
AI can take the re-keying out of underwriting and sharpen risk selection. In regulated lines it will be judged on whether every flag and recommendation can be explained, tested for fairness and overridden by an underwriter.