69 points of view from our industry teams — filter by industry or topic, or search. Figures in each article are sourced or labelled.
Grievance portals made it easy to complain. Reading, routing and answering every grievance fairly is still mostly manual. Triage agents can do the reading and routing — while grievance officers keep every reply.
Direct benefit transfer took cash out of the middle. What remains hard is the beneficiary list itself — duplicates, ineligible entries and failed payments found late. Data and agents can flag them; officers must decide.
GeM and e-procurement digitised buying, but evaluation is still a pile of long tenders and scanned bids. Agents can extract requirements and line items — if every value links back to the page it came from.
Cases and arbitrations against government run for years across courts and tribunals. Without one record, exposure and ageing are guessed. A single analytics view — and actions tracked to closure — changes that.
The IndiaAI mission is expanding public AI capacity and the DPDP Act changes how personal data may be used. For AI that touches citizens, the governing rule is simple: agents prepare the work, a named official decides, and every step is on the record.