Dispute & Chargeback Resolution

Single, correlated timeline for every transaction lifecycle event. Click any dispute row to view the full transaction timeline.

Digital workforce · live agent
Give an open dispute to an AI agent: it gathers the timeline, proposes a resolution and applies policy.
Chargeback Resolution Agent · autonomy level 3 · owner L. Garcia (Disputes Mgr)
Run the Chargeback Resolution Agent →
Total Disputes
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Avg Investigation Time
— min
Resolved
—
Staff-Hours Saved/mo
—
Total Dispute Amount (PHP)
—
Resolution Rate
—%
Total Lifecycle Events
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Avg Events / Txn
—
Business Problem

Disputes and chargebacks require reconstructing the full transaction journey across acquirers, schemes, processors and internal systems.

Logs often don't correlate, making cases slow and expensive to resolve.

Cutting investigation time from 30 min to 5 min for 1,000 disputes/month saves >400 staff-hours monthly and accelerates refunds / resolutions.

Impacted Stakeholders
Operations Customer Service Risk Cards/Payments
Business Outcomes
Builds a single, correlated timeline for every transaction lifecycle event
Speeds up dispute and chargeback investigations and reduces write-offs
Improves customer satisfaction and transparency with regulators
Disputes by Reason
Status Breakdown
How It Works
1Correlates events using PAN, merchant ID, auth code, timestamps and reference IDs
2Stores all events with rich metadata and audit history
3Exposes search and APIs for case-management tools to retrieve the full transaction story
Dispute Amount by Reason (PHP)
Investigation Time Distribution
Transaction Lifecycle Flow
Auth Request
Auth Response
Clearing
Settlement
Posting
Recon
Chargeback
Lifecycle Event Types
Correlation Methods
System Source Coverage
AI Deep Analysis — Disputes & Chargebacks GPT-4.1

AI is analyzing dispute patterns...

Dispute Records
Click a row to view timeline
Dispute ID Customer Merchant Amount Reason Time Status
Transaction Timeline

Click a dispute row to view
the full transaction timeline

AI
AI Analystagentic

I'm the SCIKIQ AI Analyst, working with tools rather than from memory. I can:

  • Query the live platform APIs (disputes, fraud, AML, recon, revenue…)
  • Report what the digital workforce is doing: runs, approvals, overrides
  • Start an agent run on a real case and hand you the link to watch it

Every answer shows the tools it used.