Referral & Appointment Scheduler
L2 · Act with approval
Matches incoming referrals to the right clinic and proposes slots by urgency, clinician availability and patient preference.
Agents organised by the eight domains of the healthcare value chain. They gather the record, draft the summary, the order, the claim reply or the bed proposal; clinicians and named owners decide. Every proposal is validated by the server, every action waits for a person to confirm, and every step is audited.
These are agent designs from our AI & Agentic Engineering practice. Agents marked with a demo link mirror working modules in the Hospital 360 (Healthcare-in-a-Box) demo, which runs on synthetic data and needs a demo sign-in. The live agent-run demo on this site runs on banking data; the same controls apply. Anything clinical stays at Suggest or below: clinicians always decide.
Referrals, appointments, registration and coverage checks prepared before the patient arrives, so front-desk teams handle exceptions rather than paperwork.
Matches incoming referrals to the right clinic and proposes slots by urgency, clinician availability and patient preference.
Checks demographics, insurance or TPA coverage and pre-authorisation needs at registration, and lists what is missing.
Drafts appointment reminders and preparation instructions from approved templates in the patient's language.
Assistants that put the right part of the record in front of the clinician at the right time. They suggest; the treating doctor decides, signs and owns every clinical action.
Composes a prioritised brief from the doctor's live panel: deteriorating inpatients, unacknowledged critical results, overdue discharges, then workload.
See it in the Hospital 360 demo →Drafts a structured discharge summary (diagnosis, course, investigations, procedures, medication, follow-up) grounded on that stay's records.
See it in the Hospital 360 demo →Turns a typed or dictated instruction into a draft medication or test order.
See it in the Hospital 360 demo →Scores every inpatient's latest observations with a NEWS2-style rule set and lists those needing attention.
See it in the Hospital 360 demo →Work-ups reconciled against what is already on file, critical results routed to the right doctor and medicines checked for stock and interactions.
For a working diagnosis, lists the recommended investigations and reconciles them against results already on file.
See it in the Hospital 360 demo →Routes unacknowledged critical lab results to the treating doctor's inbox and tracks acknowledgement.
See it in the Hospital 360 demo →Checks a new prescription against interactions, allergies and live pharmacy stock, and suggests in-stock equivalents.
See it in the Hospital 360 demo →Agents that find patients who need follow-up and prepare outreach lists for care managers.
Finds patients overdue for follow-up tests or reviews for chronic conditions.
Scores recently discharged patients for readmission risk and explains the main drivers.
Builds prioritised call lists with the reason for each call and a suggested script.
One live view of free beds, discharges due and requests waiting, with agents that propose and people who allocate.
For each admission request in the queue, proposes a bed using live availability per ward.
See it in the Hospital 360 demo →Tracks discharges due today against blockers such as pending results, medication, transport and the interim bill.
See it in the Hospital 360 demo →Suggests theatre list sequencing to reduce overruns and late starts.
Stock-outs seen before they reach the ward, reorders prepared for approval and consumables captured on the bill.
Monitors stock of high-use medicines and flags items heading for a stock-out, with in-stock equivalents.
Drafts purchase requisitions from consumption trends and lead times.
Flags consumables used in a procedure but missing from the patient's bill.
Claims, TPA queries and pre-authorisations prepared from the clinical record, so finance reviews and sends instead of chasing documents.
Drafts the formal reply to an insurer or TPA query strictly from the treating doctor's record for that encounter.
See it in the Hospital 360 demo →Prepares resubmit, appeal or follow-up actions for denied, appealed and stuck claims, with the justification drafted.
See it in the Hospital 360 demo →Drafts pre-authorisation requests for insured inpatients from the admission record.
See it in the Hospital 360 demo →Flags services delivered but not billed, such as therapy sessions or consumables, for recovery.
See it in the Hospital 360 demo →A grounded assistant for managers, plus monitoring of who saw which record and why.
Answers management questions only from the hospital database, showing the SQL and row count behind every answer.
See it in the Hospital 360 demo →Reviews the audit log of questions, AI drafts and actions by user and role, and flags unusual access patterns.
See it in the Hospital 360 demo →Drafts commentary on revenue, collections and departmental performance for the month-end pack.
See NARRATOR (banking sample data) →Policy decides what goes straight through; people approve everything else; a kill switch halts all agents. The live demo runs on banking sample data — the same controls apply to every Healthcare squad.