Perspectives on the trends, technology and transformation shaping airline.
Point of viewAI in airlines
When the operation breaks, recovery is still pieced together by phone and spreadsheet. Agents can assemble ranked options and rebook passengers within policy — but the duty manager must stay the one who decides.
Also featured
Point of viewTransformation
Tickets, coupons, EMDs, settlements and interline billing are still reconciled across many systems. Matching, integrity checks and commentary are where agents pay back first — with controllers approving every entry.
Point of viewFuture of airlines
Airlines can't let an opaque model decide a maintenance finding, a crew assignment or a passenger's refund. The answer is not to avoid AI but to give every agent an autonomy level, an owner and an audit trail.
Sourced figures from our latest research. Each links to the insight that puts it in context.
3 insights
Point of viewAI in airlines
When the operation breaks, recovery is still pieced together by phone and spreadsheet. Agents can assemble ranked options and rebook passengers within policy — but the duty manager must stay the one who decides.
Point of viewTransformation
Tickets, coupons, EMDs, settlements and interline billing are still reconciled across many systems. Matching, integrity checks and commentary are where agents pay back first — with controllers approving every entry.
Point of viewFuture of airlines
Airlines can't let an opaque model decide a maintenance finding, a crew assignment or a passenger's refund. The answer is not to avoid AI but to give every agent an autonomy level, an owner and an audit trail.
Try a broader term, or browse all insights.
Distribution, retailing and the forces reshaping the airline business.
GenAI and supervised agents across commercial, operations and service.
All 1 insight →Point of viewAI in airlines
When the operation breaks, recovery is still pieced together by phone and spreadsheet. Agents can assemble ranked options and rebook passengers within policy — but the duty manager must stay the one who decides.
Point of viewTransformation
Tickets, coupons, EMDs, settlements and interline billing are still reconciled across many systems. Matching, integrity checks and commentary are where agents pay back first — with controllers approving every entry.
Point of viewFuture of airlines
Airlines can't let an opaque model decide a maintenance finding, a crew assignment or a passenger's refund. The answer is not to avoid AI but to give every agent an autonomy level, an owner and an audit trail.
Our research informs the tools we build with airlines. Put the ideas to work.
Benchmark data, AI and operating-model maturity across the dimensions that separate leaders from the pack.
Take the maturity assessmentAgent squads designed for airline work, by domain, with autonomy levels and a named human owner.
Meet the digital workforceThe data, AI and governance layers an airline needs to move from pilots to production at scale.
Explore the frameworkNew perspectives on AI, data and transformation in airline — a few times a month, no noise.