Buyers wait years for a home and judge the developer in weeks. Snag lists, registration paperwork, defect-liability claims and the first helpdesk tickets arrive at once, usually handled by different teams with different systems.
One unit record
When the unit record carries its booking, payments, snags, possession status and later its tickets and assets, every team works from the same facts. An agent can classify each snag with photos and location and route it to the responsible contractor, then track rectification.
- Snags classified and routed with photos and location
- Possession readiness tracked per unit and tower
- Resident tickets triaged with SLA prediction
- Recurring issues surfaced with owners
After handover
Ticket, SLA and recurring-issue analytics — which we have built for IT and service operations — apply directly to facility management. Combined with building-asset signals, they let facility teams fix causes rather than symptoms.