Quality management (QMS)
The record of what went wrong, what was done about it, and what it cost.
01 What it holds
The data inside it
Non-conformances, deviations, complaints, CAPAs, audits and warranty claims — the cost of quality, held in a system finance rarely reads.
Non-conformance, Deviation, CAPA, Complaint, Claim, Audit finding, Disposition
02 Getting the data out
Extraction, and the keys that decide whether it joins
Vendor APIs, and in regulated industries an extract that must itself be validated. Free-text investigation notes hold most of the diagnostic value and need text processing to be usable.
Claims reference a product, sometimes a batch, occasionally a serial number. The weaker that reference, the less the data can ever explain.
03 What goes wrong
The failures that look like success
Each of these produces a number that is plausible, reconciles to something, and is wrong. They are worth reading before the first extract, not after the first dispute.
Batch traceability is often partial
A complaint that names only a product cannot be traced to a shift, a line or a material lot, which is exactly the analysis worth doing.
Free text instead of codes
Root cause captured as prose cannot be aggregated, so the same failure recurs across sites without ever being counted.
Cost of quality is not in the QMS
The rework hours, the scrapped material and the warranty payment sit in ERP and payroll. Without the join, quality is discussed as counts rather than money.
Regulated change control slows integration
In pharma and medical devices, extraction and any downstream calculation may fall under validation, which changes the delivery approach rather than preventing it.
04 Joins that matter
What this system is worth joining to
| Join to | What it lets you answer |
|---|---|
| MES | complaint to batch genealogy, shift and material lot |
| ERP | to value rework, scrap and warranty in money |
| CRM / service | the customer consequence of a quality failure |
05 Metrics it feeds
The numbers that come out of it
06 Questions
Frequently asked
How do we make quality a financial conversation?
Join the non-conformance to the cost of the material and the hours consumed, and report cost of quality per product family. Counts persuade quality teams; money persuades everyone else.
What single field improves this data most?
A reliable batch or serial reference on every complaint. It is the difference between knowing that failures happen and knowing where they come from.
Connect this system without replacing it
SCIKIQ reads it in place, resolves the entities inside it and governs what the fields mean.