/* ============================================================
   Customer 360 — a world-class, interactive dashboard page.
   A Power BI / Tableau-grade customer analytics surface: unified
   profile, KPI cards with sparklines, predictive scores, next-best
   action, plus competitive positioning and an integration story.
   ============================================================ */

/* ---------- competitive comparison ---------- */
.c3-versus{display:grid;grid-template-columns:1.1fr 1fr 1fr 1fr;gap:1px;background:var(--line);border:1px solid var(--line);border-radius:14px;overflow:hidden;font-family:var(--f-body);font-size:.9rem}
@media (max-width:820px){ .c3-versus{grid-template-columns:1fr;font-size:.86rem} }
.c3-versus .vh{background:var(--paper);padding:16px 18px;font-family:var(--f-display);font-weight:700;font-size:.98rem;letter-spacing:-.01em}
.c3-versus .vh.win{color:var(--signal)}
.c3-versus .vr{background:color-mix(in srgb,var(--paper) 55%,var(--bg));padding:14px 18px;font-weight:700;color:var(--fg)}
.c3-versus .vc{background:var(--bg);padding:14px 18px;color:var(--fg-dim);display:flex;align-items:center;gap:8px}
.c3-versus .vc.win{background:color-mix(in srgb,var(--signal) 6%,var(--bg));color:var(--fg);font-weight:500}
.c3-versus .vc svg{flex:none;width:16px;height:16px}
.c3-versus .vc.yes svg{color:var(--signal)} .c3-versus .vc.no svg{color:var(--fg-faint)}

/* ---------- integration: sources -> 360 (reuse-ish) ---------- */
.c3-int{display:grid;grid-template-columns:1fr auto 1fr;align-items:center;gap:0;border:1px solid var(--line);border-radius:16px;overflow:hidden;background:var(--bg)}
@media (max-width:820px){ .c3-int{grid-template-columns:1fr} }
.c3-int .side{padding:26px}
.c3-int .side.src{background:var(--paper)}
.c3-int .lbl{font-family:var(--f-body);font-size:11px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--fg-faint);margin-bottom:14px}
.c3-src-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
.c3-src{display:flex;align-items:center;gap:9px;font-family:var(--f-body);font-size:13px;font-weight:600;color:var(--fg);padding:9px 12px;border-radius:9px;background:var(--bg);border:1px solid var(--line)}
.c3-src svg{flex:none;width:16px;height:16px;color:var(--accent)}
.c3-conv{display:flex;flex-direction:column;align-items:center;gap:9px;padding:20px;background:var(--accent-wash);border-left:1px solid var(--line);border-right:1px solid var(--line);height:100%;justify-content:center}
@media (max-width:820px){ .c3-conv{border:0;border-top:1px solid var(--line);border-bottom:1px solid var(--line);flex-direction:row} .c3-conv svg{transform:rotate(90deg)} }
.c3-conv .k{font-family:var(--f-body);font-size:11px;font-weight:700;letter-spacing:.07em;text-transform:uppercase;color:var(--accent);text-align:center;max-width:100px}
.c3-conv svg{width:24px;height:24px;color:var(--accent)}
.c3-int .side.out{background:color-mix(in srgb,var(--signal) 5%,var(--bg))}
.c3-360{border:1px solid color-mix(in srgb,var(--signal) 34%,transparent);border-radius:12px;background:var(--bg);padding:18px 20px}
.c3-360 b{font-family:var(--f-display);font-weight:700;font-size:1.25rem;color:var(--signal)}
.c3-360 .attrs{display:flex;flex-wrap:wrap;gap:6px;margin-top:12px}
.c3-360 .attrs i{font-style:normal;font-family:var(--f-body);font-size:12px;font-weight:600;color:var(--fg);padding:5px 10px;border-radius:7px;background:color-mix(in srgb,var(--signal) 8%,var(--bg));border:1px solid color-mix(in srgb,var(--signal) 28%,transparent)}

/* ============================================================
   THE DASHBOARD
   ============================================================ */
.db{border:1px solid var(--line);border-radius:16px;overflow:hidden;background:var(--paper);box-shadow:var(--shadow)}
.db-bar{display:flex;align-items:center;gap:14px;padding:14px 20px;background:var(--bg);border-bottom:1px solid var(--line);flex-wrap:wrap}
.db-bar .db-t{font-family:var(--f-display);font-weight:700;font-size:1.05rem;letter-spacing:-.02em;color:var(--fg)}
.db-bar .db-live{display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:700;letter-spacing:.08em;color:var(--signal)}
.db-bar .db-live i{width:6px;height:6px;border-radius:50%;background:var(--signal);animation:pulse 2s ease-in-out infinite}
.db-switch{margin-left:auto;display:flex;gap:6px;flex-wrap:wrap}
.db-cust{display:inline-flex;align-items:center;gap:8px;font-family:var(--f-body);font-size:12.5px;font-weight:600;color:var(--fg-dim);
  border:1px solid var(--line);border-radius:100px;padding:6px 12px 6px 6px;background:var(--bg);cursor:pointer;transition:border-color .15s,background .15s}
.db-cust:hover{border-color:var(--accent)}
.db-cust[aria-pressed="true"]{border-color:var(--accent);background:var(--accent-wash);color:var(--fg)}
.db-cust .av{width:22px;height:22px;border-radius:50%;display:grid;place-items:center;font-family:var(--f-display);font-weight:700;font-size:10px;color:#fff;background:var(--accent)}

.db-top{display:grid;grid-template-columns:minmax(0,280px) minmax(0,1fr);gap:14px;padding:16px 16px 0}
@media (max-width:820px){ .db-top{grid-template-columns:minmax(0,1fr)} }
.db-kpis{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}
@media (max-width:560px){ .db-kpis{grid-template-columns:minmax(0,1fr)} }
.db-charts{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:14px;padding:16px}
.dbc-6{grid-column:span 3} .dbc-4{grid-column:span 2} .dbc-2{grid-column:span 1}
@media (max-width:900px){ .db-charts{grid-template-columns:repeat(2,minmax(0,1fr))} .dbc-6,.dbc-4,.dbc-2{grid-column:span 1} }
@media (max-width:560px){ .db-charts{grid-template-columns:minmax(0,1fr)} }

/* card shell */
.card{background:var(--bg);border:1px solid var(--line);border-radius:12px;padding:16px 16px;display:flex;flex-direction:column}
.card .ch{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:12px}
.card .ct{font-family:var(--f-body);font-size:12px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--fg-faint)}
.card .cbadge{font-size:11px;font-weight:700;padding:3px 8px;border-radius:100px}

/* profile card */
.db-profile{background:var(--bg);border:1px solid var(--line);border-radius:12px;padding:20px;display:flex;flex-direction:column;gap:14px}
.pf-top{display:flex;gap:13px;align-items:center}
.pf-av{width:52px;height:52px;border-radius:50%;display:grid;place-items:center;font-family:var(--f-display);font-weight:700;font-size:1.2rem;color:#fff;flex:none}
.pf-name{font-family:var(--f-display);font-weight:700;font-size:1.15rem;letter-spacing:-.02em;color:var(--fg);line-height:1.15}
.pf-seg{display:inline-block;margin-top:4px;font-family:var(--f-body);font-size:10.5px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;padding:3px 8px;border-radius:100px}
.pf-meta{display:flex;flex-direction:column;gap:9px;border-top:1px solid var(--line-soft);padding-top:14px}
.pf-row{display:flex;justify-content:space-between;gap:10px;font-family:var(--f-body);font-size:13px}
.pf-row .l{color:var(--fg-dim)} .pf-row .v{font-weight:600;color:var(--fg)}
.pf-sent{margin-top:2px}
.pf-sent .l{display:flex;justify-content:space-between;font-family:var(--f-body);font-size:12px;color:var(--fg-dim);margin-bottom:6px}
.pf-sent .l b{color:var(--fg);font-weight:700}
.pf-bar{height:8px;border-radius:100px;background:var(--paper-2);overflow:hidden}
.pf-bar span{display:block;height:100%;border-radius:100px;transition:width .6s cubic-bezier(.4,0,.2,1)}

/* KPI card with sparkline */
.kc{background:var(--bg);border:1px solid var(--line);border-radius:12px;padding:16px;position:relative;overflow:hidden}
.kc::before{content:"";position:absolute;inset:0 auto 0 0;width:3px;background:var(--h,var(--accent))}
.kc .kct{font-family:var(--f-body);font-size:12px;font-weight:600;letter-spacing:.03em;text-transform:uppercase;color:var(--fg-faint)}
.kc .kcv{font-family:var(--f-display);font-weight:700;font-size:2rem;line-height:1;letter-spacing:-.04em;color:var(--fg);margin:10px 0 6px;font-variant-numeric:tabular-nums}
.kc .kcd{display:inline-flex;align-items:center;gap:5px;font-family:var(--f-body);font-size:13px;font-weight:700}
.kc .kcd svg{width:12px;height:12px}
.kc .kcd.good{color:var(--signal)} .kc .kcd.bad{color:var(--critical)} .kc .kcd.warn{color:var(--amber)}
.kc-spark{margin-top:12px;height:34px}
.kc-spark svg{display:block;width:100%;height:34px;overflow:visible}
.kc-gauge{margin:6px 0 0}

/* charts */
.chart-svg{display:block;width:100%;height:auto;overflow:visible}
.donut-wrap{display:flex;gap:16px;align-items:center}
.donut-legend{display:flex;flex-direction:column;gap:8px;font-family:var(--f-body);font-size:12.5px}
.donut-legend span{display:flex;align-items:center;gap:8px;color:var(--fg-dim)}
.donut-legend i{width:9px;height:9px;border-radius:2px;flex:none}
.donut-legend b{margin-left:auto;color:var(--fg);font-weight:600;font-variant-numeric:tabular-nums}
.bars{display:flex;flex-direction:column;gap:11px}
.bar-row .bh{display:flex;justify-content:space-between;font-family:var(--f-body);font-size:12.5px;color:var(--fg);margin-bottom:5px}
.bar-row .bh b{color:var(--fg-dim);font-weight:600;font-variant-numeric:tabular-nums}
.bar-row .bt{height:8px;border-radius:100px;background:var(--paper-2);overflow:hidden}
.bar-row .bt span{display:block;height:100%;border-radius:100px;background:var(--h,var(--accent));width:0;transition:width .6s cubic-bezier(.4,0,.2,1)}

/* next-best-action / predictive card */
.nba{border-color:color-mix(in srgb,var(--accent) 30%,transparent);background:color-mix(in srgb,var(--accent) 4%,var(--bg))}
.nba .ct{color:var(--accent)}
.nba-t{font-family:var(--f-display);font-weight:700;font-size:1.1rem;letter-spacing:-.02em;color:var(--fg);margin:0 0 6px}
.nba-w{font-family:var(--f-body);font-size:13px;line-height:1.5;color:var(--fg-dim);margin:0 0 14px}
.nba-scores{display:flex;flex-direction:column;gap:9px;margin-bottom:14px}
.nba-s{display:flex;align-items:center;gap:10px;font-family:var(--f-body);font-size:12.5px}
.nba-s .sl{flex:1;color:var(--fg)}
.nba-s .st{width:96px;height:7px;border-radius:100px;background:var(--paper-2);overflow:hidden}
.nba-s .st span{display:block;height:100%;border-radius:100px;background:var(--accent);width:0;transition:width .6s}
.nba-s .sv{width:34px;text-align:right;font-weight:700;color:var(--fg-dim);font-variant-numeric:tabular-nums}
.nba-btn{align-self:flex-start;font-family:var(--f-body);font-size:13px;font-weight:600;color:#fff;background:var(--accent);border:0;border-radius:9px;padding:9px 16px;cursor:pointer}
.nba-btn:hover{background:var(--accent-ink)}

/* activity timeline */
.tl{display:flex;flex-direction:column;gap:0}
.tl-row{display:grid;grid-template-columns:64px 1fr;gap:12px;padding:9px 0;border-bottom:1px solid var(--line-soft)}
.tl-row:last-child{border-bottom:0}
.tl-when{font-family:var(--f-body);font-size:11.5px;color:var(--fg-faint);white-space:nowrap}
.tl-what{font-family:var(--f-body);font-size:13px;line-height:1.4;color:var(--fg)}
.tl-what .src{color:var(--fg-faint);font-size:11.5px}
.tl-dot{display:inline-block;width:7px;height:7px;border-radius:50%;margin-right:7px;vertical-align:middle}

/* predictive strip under dashboard */
.c3-pred{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:1px;background:var(--line);border:1px solid var(--line)}
@media (max-width:820px){ .c3-pred{grid-template-columns:repeat(2,minmax(0,1fr))} }
@media (max-width:480px){ .c3-pred{grid-template-columns:minmax(0,1fr)} }
.c3-pcard{background:var(--bg);padding:22px 20px}
.c3-pcard .ic{width:38px;height:38px;border-radius:10px;display:grid;place-items:center;background:color-mix(in srgb,var(--h) 12%,transparent);color:var(--h);margin-bottom:12px}
.c3-pcard .ic svg{width:20px;height:20px}
.c3-pcard h4{font-family:var(--f-display);font-weight:700;font-size:1.02rem;letter-spacing:-.02em;margin:0 0 6px;color:var(--fg)}
.c3-pcard p{font-family:var(--f-body);font-size:.88rem;line-height:1.5;color:var(--fg-dim);margin:0}

.dbc-full{grid-column:1/-1}

/* ============================================================
   ENTITY RESOLUTION — the hard part: dedup, match, golden record,
   global vs local hierarchy. The foundation every 360 needs.
   ============================================================ */
.er{display:grid;grid-template-columns:1fr auto 1fr;align-items:stretch;border:1px solid var(--line);border-radius:16px;overflow:hidden;background:var(--bg);box-shadow:var(--shadow)}
@media (max-width:900px){ .er{grid-template-columns:minmax(0,1fr)} }
.er-col{padding:24px}
.er-frag{background:var(--paper)}
.er-lbl{display:block;font-family:var(--f-body);font-size:11px;font-weight:700;letter-spacing:.09em;text-transform:uppercase;color:var(--fg-faint);margin-bottom:14px}
.er-lbl.good{color:var(--signal)}
.er-recs{display:flex;flex-direction:column;gap:8px}
.er-rec{display:flex;gap:10px;align-items:center;padding:10px 12px;border:1px dashed var(--line-strong);border-radius:9px;background:var(--bg)}
.er-rec .sys{flex:none;width:58px;font-family:var(--f-body);font-size:9.5px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--fg-faint)}
.er-rec .rn{font-family:var(--f-mono,ui-monospace,monospace);font-size:12.5px;color:var(--fg)}
.er-rec .rid{margin-left:auto;font-family:var(--f-body);font-size:11px;color:var(--fg-faint);font-variant-numeric:tabular-nums;white-space:nowrap}
.er-note{font-family:var(--f-body);font-size:12.5px;line-height:1.5;color:var(--fg-dim);margin:14px 0 0}
.er-engine{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:11px;padding:22px 20px;background:var(--accent-wash);border-left:1px solid var(--line);border-right:1px solid var(--line)}
@media (max-width:900px){ .er-engine{border:0;border-top:1px solid var(--line);border-bottom:1px solid var(--line);flex-direction:row;flex-wrap:wrap} .er-engine>svg{transform:rotate(90deg)} }
.er-engine>svg{width:26px;height:26px;color:var(--accent);flex:none}
.er-engine .et{font-family:var(--f-display);font-weight:700;font-size:13px;color:var(--accent);text-align:center;line-height:1.3;max-width:140px}
.er-engine .em{display:flex;flex-direction:column;gap:6px}
@media (max-width:900px){ .er-engine .em{flex-direction:row;flex-wrap:wrap;justify-content:center} }
.er-engine .em i{font-style:normal;font-family:var(--f-body);font-size:10.5px;font-weight:600;color:var(--fg-dim);text-align:center;padding:5px 10px;border:1px solid color-mix(in srgb,var(--accent) 26%,transparent);border-radius:100px;background:var(--bg);white-space:nowrap}
.er-gold{background:color-mix(in srgb,var(--signal) 5%,var(--bg))}
.er-goldcard{border:1px solid color-mix(in srgb,var(--signal) 36%,transparent);border-radius:12px;background:var(--bg);padding:16px;box-shadow:var(--shadow)}
.er-g-top{display:flex;align-items:center;gap:11px;margin-bottom:14px}
.er-g-av{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;font-family:var(--f-display);font-weight:700;color:#fff;background:var(--signal);flex:none}
.er-g-n{font-family:var(--f-display);font-weight:700;font-size:1.1rem;color:var(--fg);line-height:1.1}
.er-g-id{font-family:var(--f-body);font-size:11.5px;color:var(--fg-faint)}
.er-g-conf{margin-left:auto;font-family:var(--f-body);font-size:11px;font-weight:700;color:var(--signal);background:color-mix(in srgb,var(--signal) 14%,transparent);border-radius:100px;padding:4px 9px;white-space:nowrap}
.er-g-attrs{display:flex;flex-direction:column;gap:0}
.er-g-a{display:flex;justify-content:space-between;gap:10px;font-family:var(--f-body);font-size:12.5px;padding:8px 0;border-bottom:1px solid var(--line-soft)}
.er-g-a:last-child{border-bottom:0}
.er-g-a .l{color:var(--fg-dim)} .er-g-a .v{color:var(--fg);font-weight:600;text-align:right}
.er-g-a .v em{font-style:normal;font-size:9.5px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--fg-faint);margin-left:6px}

.er-hier{margin-top:14px;display:grid;grid-template-columns:1fr 1fr;gap:14px;align-items:stretch}
@media (max-width:760px){ .er-hier{grid-template-columns:minmax(0,1fr)} }
.er-tree{border:1px solid var(--line);border-radius:12px;background:var(--bg);padding:18px 20px}
.er-tree .th{font-family:var(--f-body);font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--fg-faint);margin-bottom:12px}
.tnode{display:flex;align-items:center;gap:9px;font-family:var(--f-body);font-size:13.5px;color:var(--fg);padding:6px 0}
.tnode.parent{font-weight:700;font-family:var(--f-display)}
.tnode.child{padding-left:24px;position:relative;color:var(--fg-dim)}
.tnode.child::before{content:"";position:absolute;left:9px;top:-6px;height:20px;border-left:1px solid var(--line-strong)}
.tnode .tdot{width:9px;height:9px;border-radius:50%;flex:none;background:var(--accent)}
.tnode.child .tdot{background:var(--gv3)}
.tnode .tv{margin-left:auto;font-size:11.5px;color:var(--fg-faint);font-variant-numeric:tabular-nums}
.er-class{border:1px solid var(--line);border-radius:12px;background:var(--bg);padding:18px 20px}
.er-class .th{font-family:var(--f-body);font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--fg-faint);margin-bottom:12px}
.er-class .cls{display:flex;flex-direction:column;gap:10px}
.er-class .clr{display:flex;align-items:center;gap:10px;font-family:var(--f-body);font-size:13px;color:var(--fg)}
.er-class .clr .cdot{width:9px;height:9px;border-radius:50%;flex:none}
.er-class .clr b{margin-left:auto;font-weight:600;color:var(--fg-dim);font-variant-numeric:tabular-nums}

/* other 360s band */
.c3-others{display:flex;flex-wrap:wrap;gap:10px}
.c3-oth{display:inline-flex;align-items:center;gap:9px;font-family:var(--f-body);font-size:13.5px;font-weight:600;color:var(--fg);
  border:1px solid var(--line);border-radius:10px;padding:11px 15px;background:var(--bg)}
.c3-oth svg{flex:none;width:17px;height:17px;color:var(--accent)}
.c3-oth.soon{color:var(--fg-faint)}

/* takeaway strip */
.dp-take{display:flex;gap:11px;align-items:flex-start;padding:17px 22px;border-radius:12px;background:var(--accent-wash);border:1px solid color-mix(in srgb,var(--accent) 26%,transparent)}
.dp-take .k{flex:none;font-family:var(--f-body);font-size:11px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--accent);padding-top:2px}
.dp-take p{font-family:var(--f-body);font-size:.95rem;line-height:1.55;color:var(--fg);margin:0}
.dp-take b{font-family:var(--f-display);color:var(--accent-ink);font-weight:700}